Scrub Out

Terms of Service

1. Your agreement with us

These Terms of Service form a binding agreement between CaseReady LLC, a Wyoming limited liability company ("CaseReady," "we," "us," or "our"), and you ("you" or "your"), governing your access to and use of the Scrub Out application and related services (the "Service"). By creating an account, accessing, or using the Service, you accept these Terms. If you do not agree, do not use the Service.

The Service is a productivity tool designed for orthopedic medical device sales representatives to manage facility tray status, peel pack documentation, surgeon preferences, call schedules, inventory sheets, and team coordination.

2. Account and eligibility

You must be at least 18 years old and a medical device industry professional to use the Service. By creating an account, you represent that you meet these requirements.

You're responsible for maintaining the confidentiality of your account credentials and for all activity on your account. Notify us immediately at [email protected] if you suspect unauthorized access. You may not share your account with others, transfer it to another person, or create accounts using automated means.

3. Subscription, billing, and trials

Free trial. New accounts may receive a 14-day free trial. A valid credit card is required to start the trial. You will not be charged during the trial period. If you do not cancel before the trial ends, your subscription will automatically begin and your card will be charged.

Subscription fees. The current subscription price is $14.99 per user, per month, billed monthly in advance. We may change the price at any time, but any change will not take effect until your next billing cycle, and we will give you at least 30 days' notice by email.

Auto-renewal. Your subscription automatically renews each month unless you cancel before the end of the then-current period. By providing your payment method, you authorize us (through Stripe) to charge it for each renewal until you cancel.

How to cancel. You may cancel at any time from Settings → Subscription in the app, through the Stripe Customer Portal we link to in the app, or by emailing [email protected]. You will retain access through the end of the current billing period, after which the account becomes read-only or is downgraded.

Failed payments. If a payment fails, we will retry per Stripe's standard retry schedule and may suspend your access to the Service until payment is successful.

4. Refunds

All subscription fees are non-refundable, except where required by law. We do not provide refunds for partial billing periods, unused subscription time, or accidental renewals where you remained signed in but did not actively use the Service. If you believe your situation warrants an exception, contact [email protected].

5. Acceptable use

You agree not to:

• Reverse-engineer, decompile, copy, redistribute, or create derivative works based on the Service
• Use the Service to store or transmit content that infringes intellectual property rights of third parties
• Attempt to gain unauthorized access to other users' accounts or our infrastructure
• Probe, scan, or test the vulnerability of the Service or related systems
• Use the Service for unlawful, deceptive, fraudulent, or abusive purposes
• Introduce malware, viruses, or any code intended to disrupt, damage, or limit functionality
• Send spam, phishing messages, or unsolicited communications using or referencing the Service
• Use the Service to compete with us, including by replicating its features or business model
• Misrepresent your identity or your professional credentials
• Enter Protected Health Information (PHI) — see Section 8

All design, source code, branding, content, and functionality of the Service are the exclusive property of CaseReady LLC and are protected by United States and international intellectual property laws.

6. Your content and our license

You own your content. You retain all rights to the data, files, photos, and documents you upload to or create through the Service ("Your Content"), including facility entries, tray logs, peel pack photos, surgeon preferences, schedule entries, inventory sheets, and notes.

You represent that (a) you have the right to upload, store, and use Your Content through the Service, (b) Your Content does not violate the rights of any third party, and (c) Your Content does not contain Protected Health Information.

License you grant us. By uploading or creating Your Content in the Service, you grant CaseReady LLC a limited, worldwide, non-exclusive, royalty-free license to host, store, copy, transmit, display, and back up Your Content solely for the purpose of providing the Service to you and your team. This license terminates when you delete Your Content or your account, except for backup copies that may persist for up to 30 days afterward.

We do not sell or share Your Content with third parties outside the limited subprocessor relationships described in our Privacy Policy.

7. Auto-deletion of compliance photos

Peel pack compliance photos that you mark as "received" or "done" are automatically deleted seven (7) days afterward, unless you mark that pack "Keep," in which case it is retained until you remove it or delete your account. The 7-day default is intentional, for data minimization. You are responsible for exporting or saving any records you need to retain beyond this period. The in-app Settings → Export My Data feature lets you download a complete copy of your data at any time.

8. Medical disclaimer and HIPAA prohibition

You agree not to enter into the Service any patient names, medical record numbers, dates of birth, addresses, phone numbers, dates of service, diagnoses, treatment information, insurance information, account numbers, biometric identifiers, photographs of identifiable patients, or any other identifier that could be linked to an individual receiving care.

If you enter PHI into the Service, you do so in violation of these Terms and you assume all liability for that conduct, including any claims, damages, fines, or penalties that may arise. We reserve the right (but undertake no obligation) to remove suspected PHI and to suspend or terminate any account that has entered PHI.

9. Feedback and suggestions

If you send us feature requests, ideas, suggestions, or feedback ("Feedback"), you agree that we may use the Feedback for any purpose, including improving the Service, without obligation, attribution, or compensation to you. You grant us a perpetual, irrevocable, worldwide, royalty-free license to use, modify, and incorporate the Feedback into the Service.

10. Service availability

We work to keep the Service available 24/7, but we do not guarantee uninterrupted access. The Service may be unavailable due to scheduled maintenance, unscheduled outages, third-party provider issues, or causes outside our control. We are not liable for any losses you incur from temporary unavailability. We do not currently offer a service-level agreement (SLA) or uptime guarantee.

11. Suspension and termination

You may terminate your account at any time by canceling your subscription and emailing [email protected] to request account deletion. Upon termination, your data will be deleted within 30 days, except where retention is required by law.

We may suspend or terminate your account, with or without prior notice, if (a) you violate these Terms, (b) we are required to do so by law or court order, (c) your payment method has failed and is not corrected within a reasonable period, (d) you've been inactive for more than 24 months, or (e) we discontinue the Service. Where reasonable and not in cases of severe violations, we will give you 30 days' notice and an opportunity to export your data before termination.

Sections of these Terms that by their nature should survive termination — including 5 (Acceptable use), 6 (Content license), 8 (HIPAA), 13 (Warranties), 14 (Liability), 15 (Indemnification), 16 (Disputes), 17 (Arbitration), 18 (Governing law), and 20 (General terms) — will survive.

12. DMCA / copyright claims

We respect intellectual property rights. If you believe content on the Service infringes your copyright, send a written notice to [email protected] with: (a) your contact information; (b) identification of the copyrighted work claimed to be infringed; (c) identification of the allegedly infringing content and its location; (d) a statement of good-faith belief that the use is not authorized; (e) a statement, under penalty of perjury, that the information is accurate and that you are the rights holder or authorized to act on the rights holder's behalf; and (f) your physical or electronic signature. We will respond per the Digital Millennium Copyright Act (17 U.S.C. § 512).

13. Warranties and disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, CASEREADY LLC DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, AND QUIET ENJOYMENT.

WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR THAT ANY DEFECTS WILL BE CORRECTED. YOU USE THE SERVICE AT YOUR OWN RISK.

14. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL CASEREADY LLC OR ITS OFFICERS, MEMBERS, EMPLOYEES, OR CONTRACTORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE IS LIMITED TO THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO THESE LIMITATIONS MAY NOT APPLY TO YOU IN FULL.

15. Indemnification

You agree to indemnify, defend, and hold harmless CaseReady LLC, its officers, members, employees, contractors, and affiliates from and against any claims, damages, losses, liabilities, settlements, and expenses (including reasonable attorneys' fees) arising out of or related to (a) your use of the Service, (b) your breach of these Terms, (c) your violation of any law or third-party right, (d) Your Content, including any PHI you may have entered, and (e) any dispute between you and another user.

16. Informal dispute resolution

Before filing for arbitration or initiating any other formal proceeding, you and we agree to try in good faith to resolve any dispute informally. To start the informal process, send a written notice to [email protected] describing (a) your name and contact information, (b) the nature of the dispute, and (c) the relief sought. We will respond within 30 days. If we cannot resolve the dispute within 60 days of your notice, either party may initiate arbitration. The 60-day period tolls (pauses) any applicable statutes of limitations.

17. Mandatory arbitration and class action waiver

Agreement to arbitrate

You and CaseReady LLC agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Service, or your relationship with us — including the validity, applicability, or enforceability of this arbitration agreement — will be resolved by binding individual arbitration rather than in court, except as set forth below.

This arbitration agreement is governed by the Federal Arbitration Act, 9 U.S.C. §§ 1 et seq.

Arbitration administrator and rules

Arbitration will be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules in effect at the time arbitration is commenced (the "AAA Rules"), as modified by these Terms. The AAA Rules are available at www.adr.org or by calling 1-800-778-7879.

Location and format

The arbitration will be conducted in Sheridan, Wyoming, or — at your election — by telephone, videoconference, or in writing. If the AAA Rules permit you to elect an in-person hearing in your home county, that election is preserved.

Costs

The party initiating arbitration is responsible for filing fees as set by AAA. Each party bears its own attorneys' fees and costs except as the arbitrator may otherwise award under applicable law.

Class action waiver

You and CaseReady LLC each agree that any claim will be brought only in your or our individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate or join more than one person's claims and may not preside over any form of representative or class proceeding. If a court determines that this class action waiver is unenforceable as to a particular claim or remedy, that claim or remedy (and only that one) must be brought in court rather than in arbitration; the rest of this Section 17 survives.

Jury trial waiver

If for any reason a dispute proceeds in court rather than in arbitration, you and CaseReady LLC each waive any right to a jury trial.

Carve-outs

Notwithstanding the foregoing, either party may (a) bring an individual claim in small-claims court if it qualifies, and (b) seek injunctive or equitable relief in a court of competent jurisdiction to prevent actual or threatened infringement, misappropriation, or violation of the party's intellectual property rights.

30-day right to opt out

You have the right to opt out of this arbitration agreement by sending written notice of your decision to opt out within 30 days of first accepting these Terms. The notice must include your name, account email, and a clear statement that you wish to opt out. Send to: [email protected] with subject "Arbitration Opt-Out." If you opt out, neither you nor CaseReady LLC will be bound by the arbitration provisions of this Section, but the rest of these Terms remain in effect.

Survival and severability

This arbitration agreement survives termination of your account and these Terms. If any provision of this Section 17 (other than the class action waiver) is found unenforceable, that provision will be severed and the remaining provisions will continue in effect.

18. Governing law and venue

These Terms are governed by the laws of the State of Wyoming, without regard to its conflict-of-laws principles. To the extent any dispute is not subject to arbitration under Section 17, you and CaseReady LLC submit to the exclusive personal jurisdiction and venue of the state and federal courts located in Sheridan County, Wyoming.

19. Changes to these Terms

We may update these Terms from time to time. If changes are material, we will notify you by email at least 14 days before they take effect, and the "last updated" date at the top will reflect the revision. Continued use of the Service after the effective date constitutes acceptance. If you do not agree, you must stop using the Service and may cancel your subscription. Changes to the arbitration agreement (Section 17) will only apply to disputes that arise after the change takes effect.

20. General terms

Entire agreement. These Terms, together with our Privacy Policy and any policies referenced in the Service, are the entire agreement between you and CaseReady LLC regarding the Service and supersede all prior or contemporaneous communications.

Severability. If any provision of these Terms is held invalid or unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will continue in full force.

No waiver. Our failure to enforce any right or provision of these Terms is not a waiver of that right or provision.

Assignment. You may not assign or transfer these Terms or any rights under them without our prior written consent. We may assign these Terms without restriction, including in connection with a merger, acquisition, sale of assets, or change of control. Any prohibited assignment is void.

Force majeure. Neither party is liable for any failure or delay in performance caused by events beyond its reasonable control, including natural disasters, war, civil unrest, government action, pandemic, internet or utility outages, or third-party provider failures.

No agency. No agency, partnership, joint venture, or employment relationship is created by these Terms.

Notices. We may give you notice through the Service, by email to your account address, or by posting an update at scruboutapp.com. You may give us notice at [email protected] or by mail to the address below.

Headings. Section headings are for convenience only and do not affect interpretation.

App Store terms (if applicable). If you access the Service through Apple's App Store, you acknowledge that these Terms are between you and CaseReady LLC, not Apple, and that Apple has no obligation to provide maintenance or support. Apple is a third-party beneficiary of these Terms with respect to your Apple-distributed access and may enforce them. Similar provisions apply to Google Play if and when applicable.

21. Contact us

CaseReady LLC
30 N Gould St Ste N
Sheridan, WY 82801
United States

Email: [email protected]